Is it too late to sign up for the service now that the semester is in progress? It's never too late to sign up! You can begin anytime. Each week during the semester, we adjust the prices so you can always sign up with pro-rated pricing. How much laundry will I be able to have done per week?We have two sizes of laundry bags for you to choose from. The medium will hold 15 pounds of laundry, and the large will hold 25 pounds. Extra laundry above your plan weight will be done at the current per pound rate plus tax. How much laundry do your bags hold? Our medium bags hold up to 15 pounds and our large bags hold up to 25 pounds. Do you charge for the custom laundry bag? It’s free with your Student Plan. What if I'm allergic to regular detergent? We offer scent free detergent, softener and fabric sheets upon request. Do you have designated washers and dryers for each customer's clothes? Yes, we do. Your clothes will never be mixed with anyone else's. How do you keep track of my laundry? You will receive a Student Plan Tag that will stay in your laundry bag’s pocket, and each washer and dryer used for your clothes is labeled with your name. What if I have a special request for my laundry? We will wash, dry and fold it just the way you like it. You will have an opportunity to give your special instructions to the attendant when you pick up your laundry bag. The instructions will be recorded on your Student Plan Tag and they will be followed each week. When will I get my laundry back? Your laundry will be ready for you to pick up the following day after you drop it off. Can I cancel my service? We are committed to your complete satisfaction. If you are not satisfied you may cancel during the first two weeks for a prorated credit or refund, less a $20 cancellation fee. Still have questions? Please call us at 828.293.0222.