Is it possible for you to automatically charge my credit card each month?At this time we are not set up to handle recurring credit card
charges. For your convenience, we suggest setting up online bill pay at
your bank to have a check automatically sent to us each month on
the same day of the month that you initially sign up for the Student
Plan.Is it too late to sign up for the service now that the semester is in
It's never too late to sign up! You can begin anytime.
How much laundry will I be able to have done per week?We have
two sizes of laundry bags for you to choose from. The medium will hold 15
pounds of laundry, and the large will hold 25 pounds. Extra laundry above your
plan weight will be done at the current per pound rate plus tax.
How much laundry do your bags hold?
Our medium bags hold up to 15 pounds and our large bags hold up to 25
Do you charge for the custom laundry bag?
It’s free with your Student Plan.
What if I'm allergic to regular detergent?
We offer scent free detergent, softener and fabric sheets upon request.
Do you have designated washers and dryers for each customer's clothes?
Yes, we do. Your clothes will never be mixed with anyone else's.
How do you keep track of my laundry?
You will receive a Student Plan Tag that will stay in your laundry bag’s
pocket, and each washer and dryer used for your clothes is labeled with your
What if I have a special request for my laundry?
We will wash, dry and fold it just the way you like it. You will have an
opportunity to give your special instructions to the attendant when you pick up
your laundry bag. The instructions will be recorded on your Student Plan Tag
and they will be followed each week.
When will I get my laundry back?
Your laundry will be ready for you to pick up the following day after you drop
Can I cancel my service?
We are committed to your complete satisfaction. If you are not satisfied you
may cancel during the first two weeks for a prorated credit or refund, less a
$20 cancellation fee.
Still have questions?
Please call us at 828.293.0222.